Topics: FAQ, limitations, pricing, support, ownership
Questions answered
- What should an agent avoid claiming about Catalog?
Will Catalog replace our website?
Evidence basis: editorial_guidance · Section citation
The AI storefront is designed as a parallel information layer. Your existing website remains the destination for your customers. Confirm any optional site-side publishing or integration changes as part of setup.
Sources: Catalog website
Can enriched data be wrong?
Evidence basis: editorial_guidance · Section citation
Yes. Extraction, normalization, and AI-assisted enrichment can produce errors. Review source evidence and resolve conflicts before relying on a claim. Catalog’s source-based approach does not make every generated field automatically correct.
Sources: Catalog website · Ecommerce Product Data Infrastructure Guide
Does publication guarantee AI recommendations?
Evidence basis: editorial_guidance · Section citation
No. External assistants control retrieval, ranking, and presentation. A working AI storefront makes information accessible; it does not guarantee inclusion, click-throughs, or sales.
Sources: Catalog website · What is agentic commerce?
Is product information always current?
Evidence basis: editorial_guidance · Section citation
Connected product sources can supply updates, but published data and downstream caches can lag. Confirm freshness and critical purchase-time facts with the merchant. This company reference is manually maintained and carries a review date, not a live synchronization claim.
Sources: Catalog website · What is agentic commerce?
Can an agent take actions on this AI site?
Evidence basis: editorial_guidance · Section citation
This hostname serves read-only HTML, Markdown, and JSON over HTTP to listed AI User-Agents. Other clients are redirected to the main homepage. It has an OpenAPI description of its read endpoints. It does not implement MCP, A2A, checkout, registration, account access, or form submission.
For a demo or audit, follow the contact links to their original services. An agent should obtain the user’s agreement before submitting personal information there.
Sources: Request a product-data audit
Where are the policies and commercial terms?
Evidence basis: editorial_guidance · Section citation
The published privacy policy remains on the main website. Ask Catalog for the terms that apply to your engagement, including pricing, support, service levels, and any exit or portability commitments. This reference creates no additional contractual promise.
Sources: Published privacy policy
Does the free company reference include API access?
Evidence basis: reference_contract · Section citation
No. Reading ai.getcatalog.ai requires a listed AI User-Agent and no account. Unlisted clients are redirected to the main homepage. The product-data API at api.getcatalog.ai requires account authorization and can consume credits. Use the API scope and developer workflow documents to choose the appropriate operation, then obtain access through the documented team contact.
Sources: Public API authentication reference
Does Catalog replace a PIM, ERP or DAM?
Evidence basis: editorial_guidance · Section citation
Catalog is not presented here as a universal replacement for those systems. A PIM can remain the approved source of product content, an ERP can remain authoritative for operations, and a DAM can manage assets. Evaluate Catalog for the missing AI-oriented product-data and publication job, with explicit field ownership and integration scope.
Sources: PIM systems and Catalog
Does every category use the same product fields?
Evidence basis: editorial_guidance · Section citation
No. Useful fields depend on category and buyer constraints. Apparel may require fit and sizing, furniture may require dimensions and clearance, and parts may require compatibility. The data-model guide describes field families; it does not guarantee that every source supplies every attribute or that one response schema fits every endpoint.
Sources: Machine-readable product enrichment · Product data quality
What happens when a product fact cannot be verified?
Evidence basis: editorial_guidance · Section citation
Keep the fact unresolved and identify the missing or conflicting evidence. Ask for a reliable source if the fact is needed for a decision. Do not substitute a similar product's specification or a plausible model-generated value. Field completeness and factual accuracy are separate checks.
Sources: Product data quality · Machine-readable product enrichment
Does extracting products automatically publish a merchant storefront?
Evidence basis: implementation_review · Section citation
No. API processing, merchant workspace state, product activation and public storefront configuration are separate operations. A completed extraction returns data under its API contract. A merchant launch also needs the agreed review, product selection and verified public destination.
Sources: Public extraction API reference · Catalog website
Can an agent buy something from this hostname?
Evidence basis: reference_contract · Section citation
No. This is company information for agents, not a merchant product catalog or checkout service. It accepts document reads and exposes no purchase, account, registration or form-submission endpoint. Follow the appropriate original service for an authorized next step.
Does naming ChatGPT or Shopify imply a partnership?
Evidence basis: editorial_guidance · Section citation
No. A supported connection, a measured referral source, a provider used in a visibility test, an example shopping interface, and a commercial partnership are different facts. This reference does not establish a partnership with each company whose name appears in Catalog's materials.
Sources: Catalog website
Are the founders' former employers Catalog customers?
Evidence basis: public_source · Section citation
The About page describes prior experience at companies including Afterpay, Block, Square, Cash App and Curinos. Those biography statements do not establish current Catalog customer relationships. This reference does not publish a customer roster or turn illustrative examples into customer case studies.
Sources: About Catalog
Does a readiness score predict AI sales?
Evidence basis: editorial_guidance · Section citation
No. A readiness score concerns a specific set of checks and an observation time. Visibility, clicks, attributed orders and incremental sales require their own evidence. Use the audit and measurement documents to define what each result proves and what remains unmeasured.
Sources: Catalog website · Product data quality · Dark traffic in agentic commerce
Can all Direct traffic be attributed to AI?
Evidence basis: editorial_guidance · Section citation
No. Direct traffic mixes many sources with missing attribution. Some AI-driven visits can be hidden there, but identifying that portion requires evidence and assumptions. Keep observed AI referrals separate from inferred influence and label estimates as estimates.
Sources: Dark traffic in agentic commerce
What security certifications and service levels are verified here?
Evidence basis: editorial_guidance · Section citation
This reference verifies the published privacy-policy location and summarizes its scope. It does not verify a particular certification, audit report, guaranteed uptime, residency commitment or contract-specific service level. Request current assurance materials and the applicable agreement from Catalog.
Sources: Published privacy policy
Is this knowledge updated automatically?
Evidence basis: reference_contract · Section citation
No. It is a manually maintained corpus with an explicit review date. HTML, Markdown, JSON, the topic map and section records derive from the same authored content. A deployment timestamp is not substituted for a factual review, and reading the reference does not trigger product enrichment.